Why can't I access a certain feature or setting?

If you are unable to use a feature (for example, the option to add a team member is missing or a button is disabled), it is likely due to one of three reasons:

1. Your User Role: You may not have the necessary permissions for that action. For example, only Admins can add new users or manage SSO settings. Please check the permissions table in section 4 to see what your role allows.
2. Your Subscription Plan: Some features, like Team Groups or a higher number of dynamic QR codes, are only available on certain plans. Go to the "Plan" page in your settings to review your current plan's inclusions.
3. Item-Specific Access: If you have an Editor role, you can only see and manage your own QR codes and folders by default. If you need to access a resource created by another team member, ask an Administrator to share the specific folder with you or assign the specific QR code to you.