What should I do if the website isn't loading or a page is stuck?

If you're having trouble accessing the QR Tiger website or a specific page/step seems stuck, it's very rarely an issue with our site being down. These problems are almost always caused by a local browser or network issue that can be fixed with a few simple steps.

Please follow this troubleshooting guide to resolve the issue.


Step 1: Basic Troubleshooting

Before changing any browser settings, please try these basic steps first. These solve the majority of loading issues.

  • Clear Cache and Cookies: Your browser stores old data that can sometimes cause conflicts. Clearing your cache and cookies gives you a fresh start.
  • Update Your Browser: Make sure you are using the latest version of your web browser (e.g., Google Chrome, Safari). An outdated browser can cause performance problems.
  • Check Your Internet Connection: Try connecting to a different Wi-Fi network or use your phone's mobile data to see if the issue is with your current network.
  • Disable VPN or Proxy: If you are using a VPN or proxy service, try turning it off temporarily, as it can sometimes interfere with how websites load.
  • Use incognito or a private tab to visit the website
  • Use our recommended browsers: Chrome or Safari

If the page still isn't loading after trying all of these steps, proceed to the next section.


Step 2: Check Your Chrome Browser Settings

Sometimes, specific browser settings can block parts of our website from loading correctly. Here is how to check and fix them in Google Chrome.

  1. Open Chrome and navigate to the Site Settings page by typing chrome://settings/content into your address bar and pressing Enter.
  2. Under the "Permissions" section, check the following:
    • Click on "JavaScript" and ensure that "Sites can use Javascript" is selected.
    • Click on "Cookies and site data" and make sure you have not selected "Block all cookies," as this can prevent you from logging in.
  3. Under the "Content" section, check the following:
    • Click on "Pop-ups and redirects" and ensure that "Sites can send pop-ups and use redirects" is selected.
  4. Whitelist our domains to ensure they are always allowed:
    • Go back to the main Site Settings page (chrome://settings/content ).
    • Scroll down and click on "Cookies and site data".
    • Scroll down to the "Allowed to use cookies and site data" section and click the "Add" button.
    • In the pop-up window, enter [*.]qrcode-tiger.com and click "Add".
    • Click "Add" again and enter [*.]qr1.be and click "Add".

After completing these steps, please restart your browser and try accessing the website again. If the issue persists or for steps to troubleshoot for other browsers, contact our support team for further assistance.


You can check the status of our website here: https://qrtiger.statuspage.io/.

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