What to do if the original owner of the QR code is unavailable?

If the person who created your organization's account or an important QR code is no longer with the company or cannot be reached, you must contact our support team to regain access.

This process is a necessary security measure. To prevent unauthorized changes and protect your company's data, we must verify ownership before transferring control of an account. We cannot grant access without proper verification.

How to Request Access

To begin the account recovery process, you must message our customer support team.

Please include the following information in your request to help us resolve this quickly:

• The QR code itself. Provide the URL it points to, or a picture of the QR code where it is printed.
• The email address of the original account owner, if you know it.
• Your full name, your position in the company, and your official company email address.

Our team will review your request and guide you through our secure verification process to transfer account ownership.